The Performance Conundrum

Getting the Right People On the Bus through Performance Forecasting

For those who attended the plenary session at ICMA’s 2006 annual conference in San Antonio, Texas, these words from conference keynoter and author Jim Collins provided solemn comfort in an era of beleaguered budgets and the hue and cry to run your city “more like a business.”

In fact, it may not be correct to presume a strong correlation between business and local government practices and that business by and large are run effectively. As Collins points out, “many widely practiced business norms turn out to correlate with mediocrity, not greatness.”

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